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- The Authentication Server log file does not appear in the specified directory.
- The Authentication Server does not start on Windows.
- The Authentication Server does not start on Linux.
- Unable to log in with different users by using ForgeRock as Identity Provider.
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The default log file location is <user home folder>/.authserver/<version number>. The log file is called authserver.log.
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2017-04-13 07:58:36.860 Started AuthenticationServer in 7.673 seconds (JVM running for 8.103) [AuthenticationServer, main] |
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On Linux, type:
Code Block $ sudo service authserver status
- On Windows, open the Windows Services panel, find Authentication Server service service and check the status.
Anchortroubleshoot troubleshoot
Troubleshooting
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There is no spaces in the path to the AuthServer directory.
The log configuration points to the location that is writable. You can find the log config in the file <TWCloud directory>/AuthServer/config/logback-spring.xml.
Also, take a look at the directory directory /var/log/ and and search for the file <service <service name>.log (the default would be authserver.log). There should be error information in this log file.
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