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To solve the problem, we need a little input from you. We need to examine the log files to troubleshoot the problem. The following list outlines how to submit log files: Generating a log file when the modeling tool freezes or performs slowly: 1. When a modeling tool runs slowly or freezes, open <modeling tool installation directory>\bin, and run submit_issue.exe several times. It dumps threads into the log file. 2. Click Help > About on the main menu of your modeling tool. In the open dialog, select the Environment tab and click the Log File link. The log file opens.* 3. Save the file and register an issue. Click Help > Report an Issue on the main menu of your modeling tool *If a modeling tool is inactive, as of version 17.0.4, log file is stored in the following location:
By using Java VisualVM: Modeling tools developed by No Magic Inc. Our modeling tools are Java-based; thus, you can use the Java VisualVM program for performance issue examination. Data provided by VisualVM may help to explore issues accurately. The following steps outline how to obtain the data from VisualVM: Note. Please read the steps first to familiarize yourself with the whole procedure to gather more precise information. Step #8 should be started as soon as possible. On Windows OS:
On Mac OS:
On Linux OS:
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