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To solve the problem, we need a little input from you. We need to examine the log files to troubleshoot the problem. The following list outlines how to submit log files: Generating a log file when the modeling tool freezes or performs slowly: 1. When a modeling tool runs slowly or freezes, open <modeling tool installation directory>\bin, and run submit_issue.exe several times. It dumps threads into the log file. 2. Click Help > About on the main menu of your modeling tool. In the open dialog, select the Environment tab and click the Log File link. The log file opens.* 3. Save the file and register an issue. Click Help > Report an Issue on the main menu of your modeling tool *If a modeling tool is inactive, as of version 17.0.4, log file is stored in the following location:you can find the log file under:
By using Java VisualVM: Our modeling tools are Java- By using Java VisualVM: Modeling tools developed by No Magic Inc. are Java-based; thus, you can use the Java VisualVM program for performance issue examination. Data provided by VisualVM may help to explore issues accurately. The following steps outline how to obtain the data from VisualVM: Note. Please read the steps first to familiarize yourself with the whole procedure to gather more precise information. Step #8 should be started as soon as possible. On Windows OS:
On Mac OS:
On Linux OS:
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While performing small ordinary tasks (not individual large operations, such as opening a large project or merging several large projects), modeling tool memory leaks may cause OutOfMemory exception errors. This is due to the cumulative effect of performing many small operations that normally do not cause any problems. In order to analyze and fix the issue, more information is required. Please provide us with the following information:
To create a memory dump file, please do the following:
The dump file will be created in the provided location – d:\\snapshots (please make sure that this location is available), if an OutOfMemory exception occurs. As the file may be large, please zip the created file, and upload it to the provided ftp server.
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If you are running the Sun's JVM, set the following java properties in your mduml.properties* file: in the line JAVA_ARGS=-Xmx600M, change the number of heap size '600' to maximal heap size in megabytes. For example: JAVA_ARGS=-Xmx800M This sets java heap size to 800 megabytes. If you get exception "java.lang.OutOfMemoryError: PermGen space" please, check if PermSize is specified in mduml.properties* file. The JAVA_ARGS line should look like: JAVA_ARGS=-Xmx600M -XX\:PermSize\=40M -XX\:MaxPermSize\=150M If PermSize is specified in mduml.properties* file and the same problem still appears, the MaxPermSize should be increased. PermSize is part of heap size, so MaxPermSize should always be smaller than heap size specified with Xmx parameter. For example: JAVA_ARGS=-Xmx600M -XX\:PermSize\=40M -XX\:MaxPermSize\=200M * If you are using MagicDraw 17.0.5 or later, the name of the property file is magicdraw.properties. |
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