There are two types of users in the Teamwork Cloud (TWCloud) system. Internal users are users created in the system. External users are users imported from LDAP servers. An authorized user can convert an external user to an internal user and vice versa. Upon converting a user from external (LDAP server) to internal (TWCloud system), you can edit the roles or resource assignments. When you convert a user from internal to external, the user's username, password, and other information will be authenticated by the LDAP server to where it is moved (if there are several LDAP servers, the system will select it randomly).


To convert an external user to internal

  1. On the User application, do one of the following 
    1. Click the username, the User pane will open. There click  and select to Convert to Internal.
    2. Click  of an external user that you want to convert and select to Convert to Internal. 
  2. The Convert to Internal pane will open showing the user information.
  3. Enter required information and click Save to convert the user. 


To convert an internal user to external

  1. On the User application, do one of the following 
    1. Click the username, the User pane will open. There click  and select to Convert to External.
    2. Click  of an external user that you want to convert and select to Convert to External. 
  2. Click Convert to convert an internal user.