Refer to the diagram below to determine your Teamwork Cloud upgrade path.
| |||||||
|---|---|---|---|---|---|---|---|
| 19.0 | Database Migration 19.0
| 19.0 SP3 | Database Migration 2021x
| 2021x | Cassandra Upgrade
| 2021x Refresh2 HF5 |
|
| 19.0 SP1 | 19.0 SP4 | 2021x Refresh1 | 2022x | ||||
| 19.0 SP2 | 2021x Refresh2 | 2022x Refresh1 | |||||
| 2021x Refresh2 HF5 | 2022x Refresh2 | ||||||
2024x | |||||||
2024x Refresh1 | |||||||
| Cassandra 3 | Cassandra 4 | ||||||
How to use the diagram:
- Find the version of Teamwork Cloud you are currently running.
- Find the target version you would like to upgrade to.
- If you are upgrading from left to right, you need to migrate the database and/or upgrade Cassandra as well as the Teamwork Cloud software.
- You cannot skip database migration and upgrade steps when upgrading from left to right.
- You can upgrade directly between non-consecutive versions (for example, from 2021x to 2024x), but you may need to upgrade Cassandra.
- If you are upgrading vertically down a single column, you only need to upgrade the Teamwork Cloud software. Intermediate versions can be skipped as well.
Upgrade guides
- Back up your current data before any upgrade! Once you upgrade Teamwork Cloud, you cannot downgrade it. Major database changes occur with each Teamwork Cloud upgrade and data cannot be reverted.
- Upgrade Apache Cassandra to version 4.x from 3.x (if needed).
- Upgrade Teamwork Cloud.
- Migrate Teamwork Cloud projects.
- Migrate Cameo Collaborator documents if there are any.
When migrating from the Teamwork Cloud server version earlier than 2022x Refresh1, you must delete duplicate external LDAP users with usernames in different cases (e.g., JOHN and john) if such usernames exist. Leave just one user. Otherwise, authentication of these duplicate user entries might fail in 2022x Refresh1 or newer versions.