Description
The SvcV-7 depicts the measures (metrics) of resources. The Services Measures Matrix expands on the information presented in an SvcV-1 Services Context Description by depicting the characteristics of the resources in the SvcV-1 Services Context Description.
In addition, this model is useful in support of the net-centric (service-oriented) implementation of services. Service measures for Service Level Agreements for each service and may include a number of service consumers, service usage by consumers, and the minimum, average and maximum response times, allowed downtime, etc. Measures of interest for a Chief Information Office or Program manager may include measures that assess service reuse, process efficiency, and business agility.
The intended usage of the SvcV-7 includes:
- Definition of performance characteristics and measures (metrics).
- Identification of non-functional requirements.
Implementation
SvcV-7 can be represented using:
- SvcV-7 Typical measures table
- Hierarchical Typical Measurements table
- Hierarchical Actual Measurements table
- SvcV-7 Actual measures table
- SvcV-7 actual measures spreadsheet report
Related elements
Related procedures